From Silos to Synergy – How Digitization Unlocked 25% Efficiency for India’s Safe Drinking Water Pioneer
About
A custom mobile-first platform replaced manual chaos with real-time business controlClient:India’s largest safe drinking water social enterprise
Sector:Safe Drinking Water | Social For-Profit Impact Enterprise
Footprint: 3 Tier 1 Cities, 700+ villages across 6 states
The Challenge
This mission-driven enterprise had ambitious plans to launch a premium “good for you, good for the world”
water brand - with profits subsidizing life-saving work in rural India. But their operations were drowning
in:
- Disconnected teams: Production, sales, and procurement worked in silos.
- Blind spots: No real-time data to guide decisions—just wrist-breaking Excel marathons.
- Customer leaks: Manual account books led to lost relationships and revenue.
- Without a digital backbone, scaling the brand (and their impact) was impossible.
The Solution
We started with a whiteboard (a physical one, nothing fancy) to redesign their workflows:
- Process Mapping: Connected the dots between teams, uncovering 20% efficiency gains before digitizing.
- Custom Mobile-First Platform:
- Unified production, sales, and procurement on one real-time dashboard.
- Automated customer engagement via SMS/WhatsApp updates.
- Enabled field-to-HQ data sync via mobile/tab—no more manual forms.
- Built for the field, loved by leadership.
The Impact
- 25% operational efficiency unlocked.
- 20% higher customer retention through proactive engagement.
- Strategic freedom: Leaders shifted from firefighting to growth plans (new territories, production lines).
In Their Words
"Our sales teams finally have all the data they need to engage customers meaningfully, and our leaders have time to strategize. None of this would’ve been possible without Communittii. They handheld us through every step of the change—we’re customers for life!"
"Need a seamless digital transformation? Let’s map your workflow.Talk to us!"
- Disconnected teams: Production, sales, and procurement worked in silos.
- Blind spots: No real-time data to guide decisions—just wrist-breaking Excel marathons.
- Customer leaks: Manual account books led to lost relationships and revenue.
- Without a digital backbone, scaling the brand (and their impact) was impossible.
- Process Mapping: Connected the dots between teams, uncovering 20% efficiency gains before digitizing.
- Custom Mobile-First Platform:
- Unified production, sales, and procurement on one real-time dashboard.
- Automated customer engagement via SMS/WhatsApp updates.
- Enabled field-to-HQ data sync via mobile/tab—no more manual forms.
- Built for the field, loved by leadership.
- 25% operational efficiency unlocked.
- 20% higher customer retention through proactive engagement.
- Strategic freedom: Leaders shifted from firefighting to growth plans (new territories, production lines).
"Our sales teams finally have all the data they need to engage customers meaningfully, and our leaders have time to strategize. None of this would’ve been possible without Communittii. They handheld us through every step of the change—we’re customers for life!"
"Need a seamless digital transformation? Let’s map your workflow.Talk to us!"